LAPD SubHeaders 26
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Disclaimer:
The LAPDonline.org® website has made reasonable efforts to provide an accurate translation. However, no automated or computerized translation is perfect and is not intended to replace human or traditional translation methods. The official text is the English version of the LAPDonline.org® website. If any questions arise concerning the accuracy of the information presented by the translated version of the website, please refer to the English edition of the website, which is the official version.

 
Functions of the Communication Division
 
 
Personnel within Communications Division, called PSR,  Police Service Representatives perform a variety of functions necessary to coordinate routine and emergency operations. These functions are:

Emergency Board Operator (EBO)- Receives and processes telephone requests from citizens. A 911 dispatcher must make independent decisions, which affect the safety of police officers, and the community, which includes determining the urgency of requests received and the appropriate actions to take. A 9-1-1 dispatcher averages 75-250 calls per shift.

Radio Telephone Operator (RTO)- Dispatches patrol units using radio, digital terminal and other methods in accordance with urgency of requests for service. A single operator can be responsible for as many as 50 units.

Auxiliary Telephone Operator (ATO)- Processes calls for alarms, outside agencies as well as requests form field units for additional information or resources.

Bureau Communications Coordinator (BCC)- Oversees and monitors all activity in a specified police bureau including urgent field situations and officer emergencies. Networks with outside agencies.
 
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