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Disclaimer:
The LAPDonline.org® website has made reasonable efforts to provide an accurate translation. However, no automated or computerized translation is perfect and is not intended to replace human or traditional translation methods. The official text is the English version of the LAPDonline.org® website. If any questions arise concerning the accuracy of the information presented by the translated version of the website, please refer to the English edition of the website, which is the official version.

 
877-ASK-LAPD
Non-Emergency Reports and Information
 
 
WHAT IS 877-ASK-LAPD?

(ASK-LAPD only operates  in the city of Los Angeles)
877 ASK-LAPD is a new universal toll-free non-emergency police number. It was  designed to help reduce the number of non-emergency calls to 9-1-1 operators. 877 ASK-LAPD  is also available in Spanish and TTY for the hearing-impaired.

WHEN SHOULD I USE 877-ASK-LAPD (877 275-5273)?

Callers who do not have an emergency or who may only need information should call  877-ASK-LAPD.

WHY SHOULD I DIAL 877-ASK-LAPD INSTEAD OF 9-1-1?

It is important to keep the 9-1-1 lines and operators available for emergency situations like a person reporting a fire, someone experiencing a heart attack, or someone  witnessing a violent crime in progress.

When someone calls 9-1-1 with a non-emergency call such as a loud party, it ties up  both the incoming 9-1-1 line and the 9-1-1 operator.

Los Angeles is a large city with limited resources. It is important that we keep all  emergency lines and operators available to handle the next incoming emergency. Remember to  dial  877-ASK-LAPD when you need the police, but don’t have an emergency.

WHAT IS AN EMERGENCY VERSUS A NON-EMERGENCY?

Here are just a few examples of emergencies versus non-emergencies:

EMERGENCY
    ▪     Anyone requiring medical attention
    ▪     Fires
    ▪     Crimes in progress
    ▪     Domestic violence in progress

NON-EMERGENCY
    ▪     Disturbances including a loud radio or party
    ▪     Drinking in public
    ▪     Property or business disputes involving a landlord, property or business
    ▪     Trespassing / loitering

HOW DOES 877-ASK-LAPD WORK?

It’s simple. Just dial 1-877-275-5273. It’s toll free so there is no  charge to the caller. You will receive a non-emergency operator who will provide assistance to you. If all of the non-emergency operators are busy with other callers, you  will receive the ASK-LAPD Interactive Voice Response (IVR) system. The IVR allows you to  by-pass a non-emergency operator and locate the best source of information or assistance  for your needs through a series of questions and caller selections. While you are in the  IVR system, you may at any time choose to speak to a live operator by pressing  "0" (zero).

WHAT TYPE OF INFORMATION CAN I OBTAIN FROM USING 877-ASK-LAPD?

    ▪     Telephone numbers to all police stations and some specialized units.
    ▪     Arrestee, court and restraining order information.
    ▪     Listings of crime reports that can be taken over the phone.
    ▪     Directions on how to report stolen, abandoned and illegally parked vehicles.
    ▪     Information on parking citations and boot devices.
    ▪     Listings for non-LAPD service providers such as the Department of Animal Regulations and  Department of Water and Power.

All of these services and more are available without waiting to speak to a  live operator when you call 877 -ASK-LAPD.

For further information on the 877 ASK-LAPD non-emergency number, contact the ASK-LAPD Task Force at 213-473-6434 during normal business hours.
 
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