our communities west bureau wilshire community police station
 
STATION INFO
4861 West Venice
Los Angeles, CA 90019
213-473-0476 Voice
213-485-2112 TDD/TTY
 

Follow us

facebook/ twitter/ Instagram/ Nixle


 

About Wilshire

Wilshire Community Telephone Directory

Wilshire Community Goals

Wilshire Substations

West Traffic

Community-Police Advisory Boards (C-PAB) Meeting Schedule and City-Wide Minutes

 
STAY INFORMED
 
HELP FIGHT CRIME
 
FEATURED COMMUNITY MEMBER
 
HOME
 
CRIME MAPPING
 
EMERGENCY NOTIFICATION
 
E-POLICING
 
JOIN THE TEAM
 
LAPD BLOG
 
LAPD EQUIPMENT
 
LAPD SPORTS
 
LAPD TV
 
NEWSROOM
 
OUR COMMUNITIES
 
POLICE COMMISSION
 
REPORT A CRIME
 
SOLVE A CRIME
 
SPECIAL ASSISTANT FOR CONSTITUTIONAL POLICING
 
SUPPORT LAPD
 
TRAFFIC
 
INSIDE THE LAPD

 
 
 
GET INFORMED
 
Alarm School
 
Contact Us
 
Crime Mapping and COMPSTAT
 
Crime Prevention
 
Domestic Violence
 
FAQs
 
For Your Family
 
Gang Injunctions
 
I Want to Know
 
LAPD General Fund Contracts
 
LAPD Adult Missing Persons Unit
 
Most Wanted
 
Read the Beat Magazine
 
Social Media
 
Sworn and Civilian Report
 
Trademark
 
Year in Review
 
Youth Programs

 

Disclaimer:
The LAPDonline.org® website has made reasonable efforts to provide an accurate translation. However, no automated or computerized translation is perfect and is not intended to replace human or traditional translation methods. The official text is the English version of the LAPDonline.org® website. If any questions arise concerning the accuracy of the information presented by the translated version of the website, please refer to the English edition of the website, which is the official version.

 
Wilshire Community Police Station Wins Malcolm Baldrige Award
 
 
Wilshire Community Police Station provides service to one of the most diverse communities within the City of Los Angeles. In 1994, Wilshire Community Police Station won the prestigious Malcolm Baldrige Award. The Malcolm Baldrige Award is awarded to a select group of California public and private organizations that have demonstrated outstanding leadership, innovation and measurable success in providing high quality services to their customers. In addition to the Bronze Award (winning the award over such entities as the California State Department of Parks and Castle Air Force Base), Wilshire Community Police Station was cited as "Best in Class" for government agencies for its innovations and success.

This award was the result of an intensive three-month period of self-assessment beginning in August 1994. The core group conducting the assessment consisted of twelve sworn and non-sworn Wilshire Community Police Station employees. The assessment team worked together and prepared a 51-page document, which evaluated Wilshire Community Police Station Operations using the Malcolm Baldrige Award criteria. The areas critiqued included:

  • Leadership, Information Analysis
  • Strategic Planning
  • Human Resource Development
  • Management
  • Management of Process Quality
  • Quality & Operational Results
  • Customer Focus and Satisfaction

This document represented hundreds of hours of work and feedback from all levels of Wilshire employees. This document was then submitted to the California Council for Quality & Service (CCQS), a non-profit organization of consultants dedicated to improving quality and service in California public and private organizations.

After the document was completed and submitted to CCQS, a team of their evaluators came to Wilshire Community Police Station. The CCQS inspected Wilshire’s operations, and spoke to and questioned personnel in all areas. One of the aspects that they liked the most was the cooperative interaction they noted among all employees, which they saw as enhancing the quality of service to the public.

Quality of Service is top priority for Wilshire Community Police Station. Therefore, Wilshire did not sit around after winning the 1994 Malcolm Baldrige Award.  Instead Wilshire started work again toward winning the 1995 Malcolm Baldrige Award. Again, Wilshire employees vested hours of work into winning the national award for service excellence. Wilshire submitted their application and another team of evaluators from CCQS inspected Wilshire's operations. Hard work and untiring dedication paid off, and Wilshire Community Police Station was awarded the 1995 Malcolm Baldrige Award.

Winning these two awards resulted in far more than nationwide recognition. The real satisfaction came from the process in which all employees participated in their effort to provide the highest quality service to the Wilshire Community.

 
contact us  /  terms & conditions  /  los angeles police foundation
 
+ Powered By Radar Blue | © 2014 City of Los Angeles
 
Los Angeles Police Foundation Los Angeles Police Foundation