Communications Division's Role

Personnel within Communications Division, called PSR’s. Police Service Representatives perform a variety of functions necessary to coordinate routine and emergency operations. These functions are:

Emergency Board Operator (EBO) – Receives and processes telephone requests from citizens. A 911 dispatcher must make independent decisions, which affect the safety of police officers, and the community, which includes determining the urgency of requests received and the appropriate actions to take. A 9-1-1 dispatcher averages 75-250 calls per shift.

Radio Telephone Operator (RTO) – Dispatches patrol units using radio, digital terminal and other methods in accordance with urgency of requests for service. A single operator can be responsible for as many as 50 units.

Auxiliary Telephone Operator (ATO) – Processes calls for alarms, outside agencies as well as requests form field units for additional information or resources.

Bureau Communications Coordinator (BCC) – Oversees and monitors all activity in a specified police bureau including urgent field situations and officer emergencies. Networks with outside agencies.