Information Technology Division
100 W. First Street, Rm 831
Los Angeles, California 90012
The mission of Information Technology Division (ITD) is to optimize the Department’s ability to protect and serve the inhabitants of Los Angeles through the efficient and innovative use of the most advanced Information Technology (IT) available. Responsibilities include planning, developing, implementing, and supporting the IT systems and networks throughout LAPD.
Information Technology Division (ITD) is responsible for meeting present and future challenges of information technology, and developing, delivering and supporting technology throughout the Department. ITD is also responsible for critical technological development, systems modification, network enhancement and operational support to ensure expenditures and resources are fully utilized.
When ITD was established, it had a staff of 160 employees. As a result of reduced staffing, ITD now has a staff of 90, and far greater resources to manage. With the exception of Mobile Data communications (see Emergency Command Control Communications System Division) and TEAMS II (see TEAMS II Development), ITD is responsible for all IT initiatives, computer systems, and network support Department-wide. The Commanding Officer of ITD is Director of Systems Jeffrey M. Jantz.
The organization of ITD reflects the Department’s approach to community policing by establishing systems and concepts that meet the needs of law enforcement within each Area community.
Information Technology Division supports the Department’s network of Local Area Networks (LANs) consisting of more than 7,600 workstations in more than 65 locations throughout the City, 80 servers; 1,200 stand-alone computers; 100 LANs; 20 WinFrame sites; over 900 printers; 29 legacy systems; access to 32 remote county, state and federal systems; Internet access; the Department’s Intranet; and a host of development projects.
To optimize staffing, ITD has adopted the application of industry proven and recommended approaches — centralization, standardization, use of remote management, and outsourcing.
Centralization – For an organization of the Department’s size and geographic dispersion, economies of scale are obtained by leveraging the number of skilled staff in a centralized support environment.
Standardization – The most significant approach to reducing support staff requirements and limiting the cost of maintaining a Network is to minimize the complexity of the network and associated systems by establishing standards. The tighter and firmer the standards are the greater the contribution they make to limiting staffing and cost. In any system there is a trade-off between flexibility and standards. However, non-standard “flexible” networks are reported to require up to ten times the support staff of a highly standardized system.
Remote Management – The use of network management tools allows for remote access of file servers and network components, desktop maintenance, software upgrades, tracking hardware and licenses without expending valuable time driving to individual end-user sites.
Information Support Services fall directly under the Commanding Officer. These services include the LAN Helpdesk and Field Support typically, the Helpdesk receives more than 2,500 calls for service monthly, as well as hundreds of e-mails, voice mail, and fax service requests. Field Support provides repair services for the Department’s vast network and IT inventory, including the installment of all new computer equipment, computer relocations, software packages, and virus cleansing.