Train your employees to be courteous and alert. A thief who thinks that he or she is being watched is less likely to steal. Take steps to prevent shoplifting. It’s easier and safer to prevent shoplifting than it is to deal with a shoplifter. Know the signs of shoplifting. Watch for someone who:
Use simple measures to discourage shoplifting. For example:
Know what to do if shoplifting occurs. Play it safe.
Give the person a chance to pay or put back the item. Be sure to know what was taken and where the customer hid it. Then politely ask the person a question, such as:
Follow your instincts. Don’t continue to confront a shoplifter if you start to feel frightened or uneasy. Get help when it’s safe to do so. Call the police if you sense a threat of violence. Your personal safety is always more important. Use a log or some other method to share suspicions of shoplifting with your co-workers. When merchandise is displayed neatly in standard groups, three to four items per display, sales personnel can notice what is missing quickly. Place small expensive items in secure display cases close to sales personnel. A counter near an exit is an easy target for “grab and run” thieves. Display signs announcing that “shoplifters” will be prosecuted, and cooperate with the police and the prosecutor.
From time to time you may have to deal with problem customers. Being prepared for difficult situations will help you deal with them. Know what kinds of situations you may face. They include:
* Bad language
* Sexual advances
* Racial slurs
* Repeated questions
Violence may occur without warning. But it often occurs with harassment and intimidation. A person may turn to violence as a last resort. Some suggestions to help you avoid trouble:
What should you do if you feel in danger of being attacked? Trust your gut feeling. You can often tell if a person is dangerous. He or she may seem to:
* Get angry quickly.
* Be looking for a fight.
* Be about to explode.
Plan on how to escape. It is important that you be able to get away from a dangerous situation. Make sure to: