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ITD Organization

The organization of ITD reflects the Department's approach to community policing by establishing systems and concepts that meet the needs of law enforcement within each Area community.

Information Technology Division supports the Department's network of Local Area Networks (LANs) consisting of more than 7,600 workstations in more than 65 locations throughout the City, 80 servers; 1,200 stand-alone computers; 100 LANs; 20 WinFrame sites; over 900 printers; 29 legacy systems; access to 32 remote county, state and federal systems; Internet access; the Department's Intranet; and a host of development projects.

To optimize staffing, ITD has adopted the application of industry proven and recommended approaches -- centralization, standardization, use of remote management, and outsourcing.

Centralization - For an organization of the Department's size and geographic dispersion, economies of scale are obtained by leveraging the number of skilled staff in a centralized support environment.

Standardization - The most significant approach to reducing support staff requirements and limiting the cost of maintaining a Network is to minimize the complexity of the network and associated systems by establishing standards. The tighter and firmer the standards are the greater the contribution they make to limiting staffing and cost. In any system there is a trade-off between flexibility and standards. However, non-standard "flexible" networks are reported to require up to ten times the support staff of a highly standardized system.

Remote Management - The use of network management tools allows for remote access of file servers and network components, desktop maintenance, software upgrades, tracking hardware and licenses without expending valuable time driving to individual end-user sites.

Information Support Services fall directly under the Commanding Officer. These services include the LAN Helpdesk and Field Support typically, the Helpdesk receives more than 2,500 calls for service monthly, as well as hundreds of e-mails, voice mail, and fax service requests. Field Support provides repair services for the Department's vast network and IT inventory, including the installment of all new computer equipment, computer relocations, software packages, and virus cleansing.